Collect representative turns
Use consented or synthetic examples that resemble the intended callers and task.
Languages & quality / A DIALNEXA FIELD GUIDE
Test the way
people actually speak.
Build a Hindi and Hinglish evaluation set around code-switching, names, numbers, interruptions, and real task completion.
A practical resource. Built for the details of real calls.
CONVERSATION SYSTEMS / 19INDIA & BEYOND
VOICE → CONTEXT → ACTIONBY DIALNEXA
RESOURCE HOMEdialnexateam.com
FOCUSHindi & Hinglish
PUBLISHERDialNexa
01 / THE WORKFLOWMake the next
Make the next
step intentional.
A language toggle does not establish conversation quality. Test complete exchanges that mix Hindi and English naturally. Include product terms, dates, amounts, and caller corrections, then inspect the captured fields as well as the words the system transcribed.
Mix the vocabulary
Include English product terms inside Hindi sentences and varied ways to state dates.
Check the action
Confirm that the system extracts the right value and chooses the right next step.
Review with speakers
Ask fluent reviewers to score clarity, politeness, and whether the task was completed.
WHAT TO MEASURELook beyond
Look beyond
the completed call.
Use separate results for transcription, understanding, speech clarity, and task completion. A single average can conceal a serious weakness in one stage.
ILLUSTRATIVE SIGNAL / NOT LIVE DATA02 / READINESSA few checks.
A few checks.
A stronger launch.
Use this checklist with the people responsible for hindi & hinglish. Review the evidence behind each item before treating it as complete.
0 of 5 checks reviewed
03 / GOOD QUESTIONSThe details
The details
worth settling.
Is word accuracy enough?
No. A correct transcript can still lead to an incorrect date, amount, or action.
Should the prompt force one language throughout?
Match the intended caller experience and test code-switching rather than assuming one style fits every conversation.
04 / FIELD NOTESGo deeper
Go deeper
on the thinking.
Continue with related reading on the DialNexa blog. These articles offer additional context; the workflow on this page is a planning resource, not a claim that every deployment is configured identically.
05 / CONNECT THE WORKWhere to
Where to
go next.
Useful next steps in the DialNexa resource family. Each guide tackles a different part of the customer journey.
FROM READING TO BUILDINGBring your workflow.
Bring your workflow.
Work through the details.
Explore DialNexa’s voice AI platform, or use these guides to prepare a focused implementation conversation with your team.